Returns & Refunds

1. Return period

For eligible EU consumer purchases, the storefront uses a 14-day return period. The precise statutory right and any exceptions depend on applicable law and the nature of the goods.

2. Eligibility and condition

Return items should be handled only as necessary to establish their nature, characteristics and functioning. Items should be returned complete with included components where reasonably possible.

3. Starting a return

Use the Contact page and include the order number, product name and reason for contacting us. A valid return address and instructions must be provided for an actual order; this site does not publish an unverified warehouse address.

4. Return shipping

Responsibility for ordinary return-shipping costs depends on the merchant's disclosed terms and applicable law. Defective, damaged or incorrect goods may require different handling.

5. Refunds

After a valid return is received and assessed by the seller, refunds should be issued using an appropriate lawful method and within the applicable period. This site does not simulate refunds or payment-provider activity.

6. Damaged or incorrect items

Contact Customer Care promptly. Keep packaging where practical and provide a clear description and supporting images if requested.

7. Order cancellation

Contact Customer Care as early as possible. Cancellation before processing may be possible, but cannot be guaranteed once fulfillment has begun.

Last content review: 27 August 2026.